Frequently Asked Questions
What is VoiceXML or VXML?
VXML stands for Voice Extensible Mark-up Language (VoiceXML), a new standard developed to make
Internet content and information accessible via voice and a telephone.
How does InternetSpeech voice-enable business websites, so customers can access Internet
information on voice command? Do businesses need to rewrite text with VXML?
InternetSpeech’s netECHO is based on proprietary artificial intelligence that automatically reads any page
written in HTML, XML, VXML or WML, and simultaneously converts text to speech. Businesses do not ever need
to spend the tedious time it takes to rewrite web pages in VXML. In fact, InternetSpeech’s netECHO technology
translates applications 20 times faster and costs five times less than if VXML was used to convert text to speech.
How long does it take to voice-enable content or applications?
With InternetSpeech, voice-enabling can take one to fourteen days, depending on the level of customization
businesses want. Customization is needed for special “dialog design” or “ form processing.” Compared to
using VXML, which take 20 times longer or as much as six months, InternetSpeech’s automated process is extremely
efficient and cost-effective.
How does the hosting work?
InternetSpeech offers different hosting options for businesses. InternetSpeech can provide
technology that plugs into a business’ existing web site, so it can be managed remotely from another
server at third party hosting company, or customers can host at their own facility.
What about platforms?
InternetSpeech’s netECHO is compatible with any computing platform.
Can netECHO connect to companies’ existing back end applications, such as ERP/CRM/SCM
or an intranet or extranet?
Yes. InternetSpeech’s netECHO can plug into any application, including intranets and extranets.
How does InternetSpeech compete with voice portals?
InternetSpeech is shaking up the voice Internet market and dispelling the myths of voice portals.
InternetSpeech allows users to seamlessly access the entire Internet by talking through the telephone.
Voice portals only let users hear pre-determined content, such as horoscopes or stock quotes, and do not
really surf the Internet.
InternetSpeech can actually help traditional voice portal companies, as well as businesses that want to offer
voice portals for financial, medical or customer services, for example. In both cases, InternetSpeech automates
the voice-enabling process, so that users They can access download any information from the website Internet, including
whether it is the current news, weather conditions or latest stock quotes. There is no need to rewrite or upgrade the
existing contents using VXML, which is not only expensive, but also takes time.
Is InternetSpeech viable for voice-based e-commerce or m-commerce?
Future versions of InternetSpeech’s netECHO will be ideal for all types of e-commerce or
m-commerce applications and transactions. For example, users will be able to fill out a submission form,
get answers to queries, give credit card information that is reliable and secured, buy books, clothes and
CDs, make online bill payments, and get have access to bank accounts exactly the same way they do with a
visual browser. With netECHO, users will be able to purchase anything online, anytime and anyplace simply
by using a standard or wireless telephone. Additionally, businesses will be able to offer their customers
so much more with voice Internet capabilities.
What are other potential applications for businesses?
InternetSpeech broadens the possibilities that voice portals, ISPs and major corporations and other businesses
can offer their customers.
With InternetSpeech’s voice Internet solutions, companies can significantly enhance their services with following applications:
How does InternetSpeech integrate its technology with CRM applications?
Stock quotes and portfolio tracker
- Personal Information Management
- Flight tracker
- Package tracker
- Reservations and travel management services
- Customer service
- Information retrieval system
- Alert service
- Order confirmation
- CRM applications
- Travel reservation system
InternetSpeech’s technology automatically integrates with back end databases and applications.
These applications could be traditional legacy systems to new applications such as ERP/SCM and CRM.
Some of the potential CRM application modules are:
InternetSpeech voice-enables all of the pages associated with a particular site, regardless of whether
they are HTML, VXML, WML or sites written with any other programming languages.
Multimedia call centers that receive regular telephone calls, as well as inquiries that initiate from
the web, via email, text chat or voice.
- Real-time web transactions on voice command, including online form submissions that process transactions
exactly the way visual browsers do. This also includes web transactions integrated with a company’s
- Voice-based menu-driven functionality that is flexible, as well as user-friendly, such as the option to
start or end any command as per the user’s choice.
What are InternetSpeech’s target markets?
InternetSpeech is appropriate for several vertical markets and businesses.
All types of vertical market segments, such as utility, insurance and banking.
- Companies needing to voice-enable services, so that large customer bases can pay bills, obtain
insurance policy quotes, check on account information, and more, instantly over the phone.
- Businesses that want to expand access to their existing Web sites to customers who call in on an ordinary
phone, as well as corporations that want to offer voice-based access to busy executives and sales
professionals to retrieve and enter information on their intranet sites. This also includes ASPs.
- Voice portal companies that are interested in creating content dynamically using the entire Internet
as the primary source, rather than creating and maintaining their own.
- Companies that are implementing CRM with a combination of call center automation.
- E-commerce, business-to-business portal and other companies, such as companies those involved
in auctions, stock trades, online banking, and more.
- Software companies that provide software solutions, customized solutions, and have their own software
products. These companies could add value to their services by voice-enabling their products and services.