Summary Table

Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and explanations

Section 1194.21 Software Applications and Operating Systems

Supports through Equivalent Facilitation

Web-based customization of service features may be performed on behalf of the client by customer support representatives

Section 1194.22 Web-based Internet Information and Applications

Supports through Equivalent Facilitation

Service fully supports interactive voice interface and keyboarding

Section 1194.23 Telecommunications Products

Not Applicable

Section 1194.24 Video and Multi-media Products

Not Applicable

Section 1194.25 Self-Contained, Closed Products

Not Applicable

Section 1194.26 Desktop and Portable Computers

Not Applicable

Section 1194.31 Functional Performance Criteria

Supports with Exceptions

Service does not provide hearing impairment mode but supports assistive technology

Section 1194.41 Information, Documentation and Support

Supports with Exceptions

TTY customer support is not provided

Section 1194.21 Software Applications and Operating Systems - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and explanations

(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

Supports

(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.

Supports

(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.

Supports

(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.

Supports

(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.

Supports

(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

Supports

(g) Applications shall not override user selected contrast and color selections and other individual display attributes.

Supports

(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

Supports

(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Supports

(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

Not Applicable

(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

Supports

(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Supports through Equivalent Facilitation

Provided by customer support representatives

Section 1194.22 Web-based Internet information and applications - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and explanations

(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

Not Applicable

(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.

Not Applicable

(d) Documents shall be organized so they are readable without requiring an associated style sheet.

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(e) Redundant text links shall be provided for each active region of a server-side image map.

Not Applicable

(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.

Not Applicable

(g) Row and column headers shall be identified for data tables.

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(i) Frames shall be titled with text that facilitates frame identification and navigation

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

Not Applicable

(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.

Supports through Equivalent Facilitation

All Web-based content is delivered by voice

(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l).

Not Applicable

(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Supports

Voice interface

(o) A method shall be provided that permits users to skip repetitive navigation links.

Supports

Navigation by voice

(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Supports

Section 1194.31 Functional Performance Criteria - Detail

Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and explanations

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.

Supports

Interactive voice recognition and text-to-speech translation

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

Supports

Interactive voice recognition and text-to-speech translation

(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided

Supports when combined with Compatible AT

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Supports when combined with Compatible AT

(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

Supports

Voice commands supported by keyboard entry

(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Supports when combined with Compatible AT

Interactive voice recognition and text-to-speech translation

Section 1194.41 Information, Documentation and Support - Detail

Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge

Supports

Documentation is available on audio cassette and by online audio help

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supports

Supported by marketing collateral

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Supports

Web-based customization of service features may be performed on behalf of the client by customer support representatives